Terms and Conditions

Please also see our full Privacy Policy and Website Terms and Conditions.

Ordering and Payment.
The prices shown are correct as at 1 November 2014 and are exclusive of postage and packing.
Please note the different UK and overseas prices which reflect the additional cost of overseas postage.

If you do not wish to order online please email jo@teamjo-epilepsy.org.

For security reasons please do NOT email your credit card details.

As required by our bankers, we do not store full credit card details,
nor do we share member or customer data with third parties.

All orders will be acknowledged.

We aim to despatch merchandise within 5 working days.

All merchandise will be sent by Royal Mail First Class post (within UK) or Air Mail (outside UK), unless stated.
UK delivery should normally be within 5 working days of despatch.
Overseas delivery will vary between countries but should generally be within 10 working days.
However these timescales are dependent on the local mail carriers which is outside our control.

You will be informed when your order is despatched.

Refunds and Cancellations.
All claims for refunds and cancellations should be made at the earliest opportunity and,
in the case of items damaged in transit or faulty, within 7 days of receipt.
We aim to process refunds and cancellations within 5 working days.
However please note that not all event bookings may allow cancellation
and any specific terms and conditions for the event will apply.

This policy does not negate your statutory rights.

Although we will do our best to honour the above timescales,
the Society is staffed entirely by volunteers so there may,
from time to time,
be some slight delays due to vacations etc.

Contact Details.
Full contact details may be found on the homepage